 | Delivery Schedule For UK Orders
Standard Shipping Times
Orders are posted within 48 hours of placing (weekdays). Should there be any problems shipping your order within this time frame you will be contacted. If you have had not contact from us within 24 hours your order will have been posted.
Orders less than 1kg are posted via standard 1st Class Post. Whilst items can arrive within 24 hours this is NOT a guaranteed service and can take up to 5 working days with 15 days being the extreme. Insurance cover if lost £35
Orders over 1-2kg are posted via standard 2nd Class Post. This can take up to 4 working days. Insurance cover if lost £35
Orders over 2kg are posted via Royal Mail Standard Parcels and take approx 3 - 5 working days. Insurance cover if lost £35 unless Standard Parcels + Selected (fully insured)
Recorded Delivery: This is no faster than Standard 1st or 2nd Class Post. A signature will be required on delivery. If there is no one in the package will be returned to your nearest sorting office for you to arrange redelivery. (Orders over 1kg as shipped using 2nd Class Recorded Delivery). Fully Insured
Special Delivery Orders received before 2pm weekdays** will be received before 1pm the following day. Orders placed on Fridays often arrive on Saturdays but can arrive on Mondays unless Saturday Special Delivery is selected. A signature is required on delivery otherwise the package will be returned to the nearest Royal Mail Sorting Office. If items are not in stock and cannot be delivered next day you will be contacted.
Food Orders: Orders containing food under 5kg are shipped via 1st Class Post. Food orders over 5kg are shipped via Courier often overnight. A signature is required on delivery. If you have entered delivery instructions online for food to be left if you are out signed delivery instructions must also be left for the driver. In this instance we cannot accept any responsibility for any loss or damage.
*Once packages have left Pet Vet Care the speed of delivery is ultimately dependant on Royal Mail **On Thursdays the cut off time for Special Delivery for next day is 10am.
What Happens If My Order Has Not Arrived?
It is extremely rare for items to get lost in the post. If your package is too large to fit through a standard letterbox and you have not left delivery instructions your package will be taken to your nearest Royal Mail Sorting Office.
What SHOULD happen: A Royal Mail calling card is left to inform you that your package has been taken to the Sorting Office for you to collect or to contact them to arrange redelivery.
What OFTEN happens: Royal Mail DO NOT leave a calling card which leaves you unaware that they have attempted delivery and therefore unaware that there is a package waiting to be collected.
If your order has not arrived first contact us to confirm that it has been posted. If so call in at your nearest Sorting Office (it is not possible to get them by phone) and request that they check whether your package is being held there. Or log on to www.royalmail.com and follow the links to arrange a redelivery.
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